PHONING THROUGH THE ACCOUNT CARD.

You can minimize time spent on the phone when putting a Topshop Account Card through, by becoming familiar with the account forms. Get to know the order of questions, so even if the phone line is weak and you cannot hear the person on the end clearly, you know what question they have asked.
+This will help not to wind the customer up and make them change their mind about the account because "it's taking too long"


It also saves time by learning the phonetic alphabet so when you are asked to 'spell' something out over the phone, you can use this alphabet to spell things clearly and understandably.

Alpha

Bravo

Charlie

Delta

Echo

Foxtrot

Golf

Hotel

India

Juliette

Kilo

Lima

Mike

November

Oscar

Papa

Quebec
Romeo
Sierra
Tango

Uniform

Victor

Whisky

Xray

Yankee

Zulu

When I first started at Topshop I thought it would be impossible to learn this alphabet, but over time, and practice, you will easily remember it!